Frequently Asked Questions
Everything you need to know about your favorite fashion accessories.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the courier's website to monitor your delivery progress.
What is your return policy?
We offer returns within 30 days of purchase for a refund or exchange, provided the items are in original condition with all tags attached. Please note that for hygiene reasons, earrings cannot be returned.
Do you offer international shipping?
Yes, we ship to a wide range of international destinations. Shipping costs and delivery timeframes will be calculated at checkout based on your location.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and buy-now-pay-later services such as Afterpay and Zip Pay.
Are your handbags made from genuine leather?
Colette by Colette Hayman is a PETA-approved vegan brand. All our handbags and accessories are crafted from high-quality synthetic materials, ensuring style without compromise.
Can I change or cancel my order after it has been placed?
Because we aim to process orders as quickly as possible, we are generally unable to make changes or cancellations once an order is confirmed. Please double-check your details before finalizing your purchase.